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FAQ
SHOPPING INFORMATION
How fast can I receive and install a digital lock?
Most digital locks can be delivered and installed within 24 hours, subject to availability and site conditions.
Is installation included with the purchase?
Yes. Free professional installation is included for most digital locks unless stated otherwise.
Do you provide both product sales and installation?
Yes. Lockone offers end-to-end service, including product supply, professional installation, and after-sales support.
Can I purchase digital locks for gates and bedroom doors?
Yes. We provide digital locks for main doors, bedroom doors, toilet doors, kitchen doors, and gates.
Are your products suitable for HDB, condo, and landed properties?
Yes. Our products are suitable for HDB flats, condominiums, and landed homes in Singapore.
Do you provide after-sales support?
Absolutely. We provide 24/7 technical support and emergency locksmith services for digital locks.
PAYMENT INFORMATION
Yes. All prices are inclusive of 9% GST. There are no hidden charges.
No. We absorb 3% credit card charges, so customers do not pay extra.
We accept credit/debit cards, PayNow, and bank transfer. Other methods may be available upon request.
Digital locks: Usually full payment upon confirmation.
Doors and gates: An 80% deposit is required to confirm the order.
Deposits for customised doors and gates are non-refundable once the order is confirmed.
Yes. All payments are processed through secure and trusted channels, and your information is protected under our Privacy Policy.
Payment terms vary by product and promotion. Please check with our sales team for specific arrangements.
